Terms and Conditions

Website terms of use

Genzerocarbon.com (the "Website") is operated by CARE International UK ("CARE").


Please read these terms of use (the "Terms") carefully before using this Website. These Terms govern your use of this Website and any subscriptions you may purchase. By accessing this Website and by purchasing relevant subscriptions, you are deemed to accept these Terms. If you do not agree to these Terms, please refrain from using this Website or purchasing subscriptions.


Information about CARE

CARE's registered office is c/o Ashurst LLP, London Fruit and Wool Exchange, 1 Duval Square, London E1 6PW, United Kingdom. CARE is a registered charity (England and Wales No. 292506) and a company limited by guarantee (registered in England, No. 01911651 with VAT No. 907 9423 07). 

Any comments, complaints or questions about these Terms or subscriptions should be emailed to hello@genzerocarbon.com.

Other terms which may apply to you

Please read these Terms in conjunction with the following additional terms, which apply to your use of this Website:    

● Our Privacy Policy on how we use and store your data.

● Our Cookie Policy which sets out information about the cookies on our Website. 




The website exclusively offers Gold Standard carbon credits to offset average unavoidable carbon emissions. We use an average of 10 tonnes of carbon per year for a UK adult (5 tonnes for children), based on estimates from a variety of sources. 


All Gold Standard carbon credits are the best on the market and are generated by projects which as well as having a net positive impact on carbon emissions also must have an added benefit of changing or even saving lives.


This service is only offered to UK residents over the age of 18. If you are under 18 years of age and have placed an order, you must notify us immediately - in which case your order will be cancelled and any un-spend charges paid will be returned to you. You must ensure that the details provided by you on registration or at any time are correct and complete.

Further details on the Gold Standard carbon credit can be found here.



The prices payable for goods that you order are as set out in our website. The price includes VAT.

Ordering Services

The following conditions govern your orders from our Website: 

● you may order services on our Website; payment is via direct monthly debit/credit card payment; 

● the first payment is taken at the point of your order;  

● the subscription service is subject to a 14 day cooling off period, meaning your access to the carbon credits will commence 14 days after your first order to enable you to change your mind; and

●if you would like to change your order, please contact us at hello@genzerocarbon.com.


Right for you to cancel 

You may cancel or suspend your subscription at any time. You do not need to give us any reason for cancelling or suspending your subscription nor will you have to pay any penalty. Upon cancellation, we will issue a pro-rata refund for any unspent credits. 

To cancel or suspend your subscription, you must notify us by email at hello@genzerocarbon.com. To do so, you may complete the model cancellation form at the bottom of this page. We will provide a response within three business days, detailing the amount of your unspent credits and confirming the issuance of any refund you may be entitled to. 


Cancellation by us

We reserve the right to cancel a subscription:

  • ● You were under 18 years of age at the time you signed up; or

  • ● at any time in our reasonable discretion or if you breach any of your obligations under these Terms.


In the case that one or more subscriptions were listed at an incorrect price due to a typographical or software error or an error in the pricing information received by us from our suppliers, we will contact you for instructions prior to accepting your order. Please be aware that your placement of an order does not constitute the completion of a contract between you and CARE and will not until CARE accepts that order.

If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

If we cancel your subscription we will notify you by email and will credit  any sum for non-retired carbon credits to your credit or debit card without undue delay, but in any event within 14 days of such cancellation. 


Carbon Credits

You will be allocated the carbon credits covered by your subscription. CARE will ensure they are formally retired from the carbon market. The carbon credits cannot be sold on.



Unless otherwise expressly stated in these Terms, all notices from you to us must be in writing and sent to Ashurst LLP, London Fruit and Wool Exchange, 1 Duval Square, London E1 6PW, United Kingdom and/or hello@genzerocarbon.com and all notices from us to you will be displayed on our Website from to time.



The content on this Website is provided for general information purposes only. If expert advice is required, the services of a competent professional should be sought.


CARE cannot guarantee that the content and the provision of the content of this Website will always be correct or fault, error and virus free. You are responsible for configuring your own technology, computer programmes and platform to access our Website. You should use your own virus protection software.


CARE makes no representations, warranties or guarantees about the suitability, reliability, timeliness, comprehensiveness of the content on this Website, nor that such content will be at all times free of errors and omissions (whether of legal, typographical, technical or other nature). Care International will endeavour to correct any errors as quickly as practicable once it becomes aware of them.


This Website may contain links to other websites solely for your convenience. Listing of a company, service, organisation or product on this Website does not in any way imply endorsement.  Reasonable efforts have been made at the time of publishing each page to examine the contents of each organisation and publication linked to on this Website, but no responsibility is taken for the contents contained on such links.


Liability to business and consumer users

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 

If you are a business user:   

We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it including any subscriptions purchased on our Website.   We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

● use of, or inability to use, our Website; or 

● use of or reliance on any content displayed on our Website.   

In particular, we will not be liable for:

● loss of profits, sales, business, or revenue; 

● business interruption;

● loss of anticipated savings;

● loss of business opportunity, goodwill or reputation;

● or any indirect or consequential loss or damage.

If you are a consumer user:   

Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.    

Codes of practice    

We are bound by the Code of Fundraising Practice. You can view a copy of this code here.


Acceptable use

You may not:

  1. 1. use this Website in any way, or to any effect, that breaches any law or regulation or that is fraudulent;
    2. use this Website in any way which infringes upon the intellectual property or other rights of anyone, or restricts or inhibits their use and enjoyment of this Website; or
    3. knowingly transmit any data, or send or upload any material, to this Website that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful program or computer code designed to adversely affect the operation of any computer software or hardware. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

If you breach these Terms, your permission to use this Website terminates immediately. Where CARE determines, at its sole discretion, that a breach of these Terms has occurred, CARE may take such action as it deems appropriate, including, but not limited to, initiating legal proceedings against you for reimbursement of all costs on an indemnity basis resulting from the breach.


User rights and intellectual property rights

All rights in this Website and the content on this Website including copyright, design rights, patents, inventions, know-how, database rights, trade marks, source codes and any other intellectual property rights in any of the foregoing are reserved for CARE and/or CARE's content and technology providers.


You are allowed to view, download and print out content from this Website for information purposes only.


You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


You must not use any part of the materials on this Website for commercial purposes without obtaining a licence to do so from CARE or its licensors. CARE's status (and that of any identified contributors) as the authors of material on this Website must always be acknowledged.



You may link to this Website, provided you do so in a way that is fair and legal and does not damage CARE's reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on CARE's part where none exists.


You must not establish a link from any website that is not owned by you. CARE reserves the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in 'Acceptable use' above.


If you wish to make use of any material on this Website other than that set out above, please submit your request to hello@genzerocarbon.com.

Suspension, withdrawal or changes to our Website and these Terms

CARE reserves the right to terminate, suspend or amend the content of this Website and to amend these Terms at any time. CARE will not be liable if for any reason this Website is unavailable at any time or for any period. Please check these Terms each time you use our Website to ensure you understand the Terms which are in application at the time. Continued use of this Website after alteration of these Terms shall be deemed to constitute acceptance of such amended Terms.   

Where possible, in the event there are any major changes to the Website or these Terms we will try to give you reasonable notice of the fact.


We may transfer our rights and obligations under these Terms to another organisation. We will always notify you in writing if this happens, and will ensure that the transfer does not affect your contractual rights.


Keeping your account safe

Where you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.   

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@genzerocarbon.com.



If any provision of these Terms is or becomes invalid, illegal or unenforceable in any respect under the law of any jurisdiction:

  1. 1. the validity, legality and enforceability under the law of that jurisdiction of any other provision; and
    2. the validity, legality and enforceability under the law of any other jurisdiction of that or any other provision shall not be affected or impaired in any way thereby.


These Terms and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to these Terms shall be governed by and construed in accordance with English law and the courts of England shall have exclusive jurisdiction to resolve any disputes between us relating to these Terms.